Updating Email Addresses

System Administrators have the ability to edit user email addresses as needed. This may also require users to re-create their password. 

Manually Updating a User's Email Address

1. Enter System Administration:
2. On the left-hand menu, select "People"
3. Search to locate the user whose email address requires updating.
4. To the right of the user’s name, click the Menu icon to access their record.
5. In the user's record, locate the Primary Email text box. Type the new email address into this box. 
6. Select Update in the lower-right corner to save the changes.

Updating Email Addresses in Bulk

1. Enter System Administration:

2. On the left-hand menu, select "People"

3. Select the "Import Data" button in the top-right corner and select "Import People".

4. Click Browse to Select File and upload the prepared People file.
5. Ensure your data is formatted according to the CSV Import Guidelines article, including any updated email addresses.
6. During the import, the system will match email addresses to the unique Person_ID. If a Person_ID already exists in System Administration, the associated email will be updated accordingly.

Important! Updating user Password

After editing a user's email address, their password will need to be re-created. Depending on the method your institution uses for user login, this process can be completed in one of two ways:

• If users at your institution log into their affiliated Watermark product(s) through login.watermarkinsights.com with an email and password, then they will need to create or reset their password by choosing the 'Create Your Password' link at login.watermarkinsights.com.
  
• If users at your institution use SAML SSO to log in to Watermark products, then ensure new emails and passwords are set up properly through your institution's IT department.