Starr Reeves
Articles
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SS&E Enabled Attendance - Holidays
OverviewWhen Attendance Tracking is enabled within SS&E, Administrators can enter holiday dates through the Holidays Administration menu.If attendance tracking is enabled within SS&E, when a course...
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Text Messages are Not Sending
OverviewBy design, when a text message fails to send, the text message recipient will automatically be sent an email message to their primary (edu) email address instead.In most cases, the reason t...
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Twilio Registration
As a result of cell carrier changes prior to November 2022, Watermark now acts as an authorized reseller of text message services. As such, as the ISV/Reseller interfacing with Twilio, Watermark re...
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How to check if Watermark Student is setup
Is Watermark Student already set up for an Organization?In order to confirm that Watermark Student has already been configured by SS&E Engineering, use the following steps: Go to the following webs...
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What are Pipelines, Pipeline Stages and Opportunities?
OverviewThis article includes definitions for pipeline terms, examples for pipeline use cases, and planning guidelines to help define a pipeline process.To view information about Pipeline Administr...
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Pipelines Administration and UI Changes
OverviewThe following article describes: Where to create/manage pipelines and opportunity sources via Pipelines Administration and Opportunity Sources Administration. Where to set permissions for p...
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Departmental Apps Quick Start Guide
OverviewThe purpose of this article is to provide steps that help institutions use Departmental Apps.A base assumption is that your institution has already decided to use departmental apps, and the...
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What is Watermark Student Success & Engagement?
OverviewAt Student Success & Engagement (SS&E), we believe that an education is much more than a certificate or a degree. It’s the right to a better future. SS&E is a student success solution that ...
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What's a Screenshot and How Do I Take One?
What is a screenshot and why is it important?A screenshot, screen capture or screen grab is a digital image that shows your computer display. It's literally a picture of your computer screen.Taking...
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Best Practices: Increasing Response Rates
This article provides some best practices to consider to help achieve your response rate goal...