How do I reset my Tk20 password ?

Updated
Watermark Support

Locally authenticated Tk20 users should log in via their institution's Tk20 server, while those using single sign-on (SSO) access through their school portal. To reset a password, locally authenticated users visit their institution’s Tk20 server, click "Forgot your Username or Password," enter their email, answer their security question, and receive login credentials via email. SSO users must contact their campus IT or Unit Administrator for password assistance.

If you are a locally authenticated user, you will need to log in directly from your institution’s Tk20 server. If you school uses single sign on (SSO), your school may have you log in directly through your institutional portal. 

If you are not sure if you should log in directly or access through your school's portal, please reach out to your instructor or Unit Administrator.

To reset your password on Tk20, follow these steps:

Note: These steps apply to Locally authenticated users only. If you log in through your school's portal, please reach out to your campus IT team or the Unit Administrator to get your password.

  1. Navigate to your institution’s Tk20 server (https://school.tk20.com).
  2. Click the Forgot your Username or Password link.
    A Login section showing fields for Username and Password above a button labeled Log Into Your Account, with links below for forgotten username or password and for registering a student account.
  3. You will be prompted to enter your email address.
    The section showing a heading reading 'Let’s find your account,' a field labeled 'Please enter your email address,' and Submit and Cancel buttons.
  4. Enter the email address associated with your Tk20 account and click Submit.
  5. You will then be asked to answer your security question.
    The section showing the heading 'We’re almost there!' with a prompt reading 'Please answer your security question: 1,' followed by an answer field, with Submit and Cancel buttons beneath it.
  6. If you answer correctly, you will receive an email with your Tk20 Username and Password.
    The section showing the message 'Check your inbox' with text stating that the username and password have been sent to the user’s email address, followed by a Back to Login link.
  7. You can then log in using your credentials.
Was this article helpful?
0 out of 8 found this helpful

Articles in this section

How to Contact Support
There are many ways to reach out! Click the icon above for our support options.
Watermark Academy
Click the icon above to access the Watermark Academy for consultation, training, and implementation companion courses.
Customer Community
Can’t find the answer? Ask fellow users how they’re making the most of Watermark in our Community!