Effective management of administrative accounts ensures uninterrupted access to the Course Evaluation & Surveys system (CES). Use the following procedures to transition responsibilities seamlessly when a staff member departs your institution.
Note: If your only administrator has already departed, please log into the Help Center and contact Support for assistance in authorizing a new user.
Creating a New Administrator
To ensure continuity, a new staff member should be granted permissions before the departing administrator leaves or loses system access.
- Select creation steps: An existing CES Administrator can create a new "CES Administrator" account by following the steps in the How to Create or Remove a CES Administrator article.
- Inherit data access: New CES Administrators will automatically inherit access to all Surveys and Projects created by other CES Administrators, including their predecessor.
Off-boarding & Security Protocols
To maintain system security and data integrity, follow these transition protocols:
- Identify active administrators: Determine which active CES Administrator will take over specific project management tasks.
- Create new account proactively: If no other CES Administrators exist, the departing user should create a new "CES Administrator" account before their own credentials are deactivated.
- Deactivate departing user: Once the new CES Administrator is active and the transition is complete, immediately deactivate the departing user’s account to prevent unauthorized access.
Resources for New Administrators
We recommend that all new administrators familiarize themselves with the system through our dedicated training materials:
- Review training resources: Access Resources for New Course Evaluations & Surveys Administrators.