Root admins can log in as any user (student, faculty, external, or another admin) to troubleshoot issues directly from their account. All actions performed during this session will be logged, and user consent is required prior to accessing a user's account.
Permission and Access
- Only users with the root admin role (an admin assigned at the top level of your hierarchy in SL&L) can access this feature.
- The feature is accessible from a user’s profile.
- Admins can search for and select a specific user to log in as.
- The system maintains a history of logs in the database, including the admin's ID, the impersonated user's ID, and session timestamps.
Session Management
- Admins gain full read/write access to the impersonated user's account.
- An email notification is sent to the user when an admin logs into their account.
- A visual indicator will display the impersonation status, and a "Switch Back to Admin" button is available to end the session.
Action Logging
- All actions taken while logged in as another user will be logged for auditing purposes, linking actions back to the impersonating admin.