Welcome to the Watermark Community!

Introducing Watermark’s new discussion forum- your place to engage with other Watermark users.

The Community is:

  • A place to ask questions, share best practices, and crowdsource advice, all organized by Watermark suite products
  • Ability to search posts, comment, vote on, and create new conversations
  • A hub to learn more about events, releases and to share your successes
  • And since it’s connected to the Help Center, easy access to articles, or to contact our Support Team. 

For a healthy Community, we also have to mention what it is not. It is not:

  • A support channel (Contact our Support Team!)
  • For Marketing, selling, or spam
  • Place feature requests and product ideas  (we have the Ideas Portal, where you can interact with our Product Team)
  • Place for venting and negativity

Everyone who participates in the Community, agrees to follow the Community Code of Conduct.

 

See the video walkthrough below (1:21 min). 

[Click cc for captions or lower right corner to expand]

 

Check out the FAQs below for more on what you’ll find and how you can get the most from your new Community! Or better yet, choose a topic in the Community and introduce yourself!

 

What's happening and why?

When is this happening?

Who can view Community content?

Who can contribute to conversations?

Why isn't my product listed in the Community?

Do I need another login to access the Watermark Community?

What type of questions should I ask in the Community?

How can I provide feedback about the Community?

Are there other updates happening in the Help Center?

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What's happening and why?

You, our customers, benefit from connecting and engaging with others. We want to keep the excitement of our annual Engage conference going year round, so we are launching the Watermark Community, accessible to administrators (and others from select products) of our Watermark suite products! Our mission is to give you a convenient, easy-to-navigate space that fosters communication where you can share your expertise, seek advice, and engage with other Watermark product users.

 

When is this happening?

The Watermark Community will go live in June 2024, immediately before our Engage Conference.

 

Who can view Community content?

The Community content will be publicly viewable and searchable from the Watermark Help Center. You can type what you’re looking for in the search bar and both articles and community posts and/or comments will appear. You can also browse by topics/posts by clicking Community at the top or bottom of the help center homepage. In the future, we anticipate there will be private Community topics as well, so stay tuned!

 

Who can contribute to conversations?

Watermark Suite product administrators can contribute to the Community (post, comment, vote). To contribute, you will access the Community through your Watermark Suite product. See below for specific directions:

How to Access and Contribute to the Community

 

Why isn't my product listed in the Community?

Ensuring the Community's security is a primary focus. Accessing and contributing to the Community involves authenticating through our Help Center, which, due to limitations in our technology, is not available for some products. Community access is not available for: AMS, LiveText, Tk20, Taskstream LAT, and Outcomes Assessment Projects.

 

Do I need another login to access the Watermark Community?

No! The majority* of the content in the Watermark Community will be public and searchable in the help center, including:

  • Discussions and posts related to specific Watermark products
  • Success stories
  • Announcements

*We say majority above because there are some anticipated topics that will only be accessible to select users.

What type of questions should I ask in the Community?

Keeping the Community Code of Conduct in mind, we want the Watermark Community to be an open and lively place that is led by you.  Here are some ideas to consider:

  • Best practices for using specific features or tools
  • Troubleshooting tips for common issues
  • Recommendations for integrations
  • Strategies for optimizing workflows within your Watermark products
  • Useful insights about recent releases
  • Accreditation conversations
  • Advice on upgrading 
  • Tips for training new end users 
  • Success stories 

How can I provide feedback about the Community?

We'd love to hear your ideas! Please click Submit a Request and let us know what you think.

Are there other updates happening in the Help Center?

Yes! Check out the article below to see what else is new in the Watermark Help Center:

Introducing the Redesigned Watermark Help Center!

Articles in this section

How to Contact Support
There are many ways to reach out! Click here for our support options.
Watermark Academy
Click to access the Watermark Academy for consultation, training, and implementation companion courses.
Watermark Customer Community
Engage and connect with others!