Student Success & Engagement (SSE) has been rapidly developing since joining Watermark and now has many new features along with a new allocation of existing features to more users.
Watermark SS&E instances are now organized as Base, Advanced, and Enterprise. At your upcoming renewal you may find that your use of SSE now qualifies you as Advanced.
As a user of SS&E Advanced (and if you would like to move to Enterprise) you will have access to many exciting features that you may not have been previously aware of.
See the feature matrix below:
| Module | Base | Advanced | Enterprise |
| SSE core | ✓ | ✓ | ✓ |
| Survey Integration | ✓ | ✓ | ✓ |
| Predict | ✓ | ✓ | ✓ |
|
Messaging/ Texting 250 numbers and 25,000 messages a month |
✓ | ✓ | ✓ |
| Campaigns | ✓ | ✓ | ✓ |
| Watermark Student Mobile App | ✓ | ✓ | |
| Academic Planning | ✓ | ✓ | |
| Pipelines: Stages, Opportunities, Analytics | ✓ | ✓ | |
| Department-Level Spaces & Module Configuration | ✓ | ||
| Prospect Management | ✓ | ||
| Test Environment | ✓ |
Introducing:
Watermark Student Mobile App
Watermark’s Student Mobile App provides students with a channel for communicating with their success team, including scheduling appointments and marking assigned tasks complete. Students will also be able to mark their attendance, have access to campus resources and stay on schedule.
To learn more about the Watermark Student Mobile App, please see the article Student Mobile App Rollout Strategy.
If you would like individualized training & consultation guidance to help you start using the Student Mobile App on your campus, check out our Functionality Consultation & Configuration offer on the Watermark Academy.
Academic Planning
Academic planning provides a student, and their advisor, with a means to collaborate regarding a curriculum path a student should follow.
To learn more about Academic Plans, please review the Academic Planning Guide
If you would like individualized training & consultation guidance to help you start using Academic Planning on your campus, check out our Functionality Consultation & Configuration offer on the Watermark Academy.
Campaigns for Current Students
Campaigns - Includes Application, Appointment, and Enrollment Campaign Types. Campaigns track student engagement through email messages on appointments, application, and/or enrollment/re-enrollment campaign types.
To learn more about Campaigns for Current Students, please review Campaign Planning guide and Creating and Managing a Campaign.
For a guided introduction to key concepts and vocabulary as well as help making connections between campus experiences and Campaigns training, check out the SSE Campaigns companion course in the Watermark Academy
If you would like individualized training & consultation guidance to help you start using Campaigns on your campus, check out our Campaign Set-up offer on the Watermark Academy.
Pipelines for current students
Pipelines are configurable multi-stage funnels that represent a process at your institution that is associated with a goal of achieving a desired outcome. Pipelines can be used to represent any person-centric process at your institution. Some common examples may include:
- A re-enrollment pipeline with a goal of enrolling existing students in the subsequent term.
- An advising pipeline with a goal of ensuring that all new students complete pre-enrollment activities.
- An advising pipeline with a goal of verifying that student athletes complete/pass their academic review.
To learn more, review the article What are Pipelines, Pipeline Stages, and Opportunities
If you would like individualized training & consultation guidance to help you start using Pipelines for current students on your campus, check out our Functionality Consultation & Configuration offer on the Watermark Academy.