The Watermark Academy: Signing Up and Redeeming Service Credits

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Watermark Support

The Watermark Academy is your source for webinars, on-demand training, and certifications for your Watermark product(s).

To access these resources, you will need to sign in or sign up for the Academy, If you've never used the Academy, don't worry--it's quick and easy to create an account!

If you purchased a Watermark Subscription Services plan to help support your continuous adoption and success for your Watermark product(s), you can also redeem credits from your plan off of our Academy.

To access the Academy, see the directions below:

  1. Navigate to the Watermark Academy

  2. Sign in using your previously created Academy credentials*

    A training announcement page showing an image of a person viewing an online lesson on a laptop, accompanied by a message encouraging users to take their knowledge to the next level, a button to browse the full calendar, and contact information for questions or concerns.

    *If you do not yet have an Academy account, you must create one to access resource and/or redeem your credits.

    To sign up for the first time, simply fill out the details below. If you have already created an account, click Sign In on the top right side of the homepage and enter your email and password. If you experience any issues with logging in or signing up, contact Academy@watermarkinsights.com.

    A sign‑up form showing fields for entering first name, last name, institution name, institution email, password, and password confirmation, along with an option to submit the form by selecting Sign Up.

  3. After logging in, locate the specific Academy offering you are in interested in.

    To search by product, on the Academy homepage, scroll down and click View All Products.

  4. You can purchase consultation meetings or, to use subscription service credits, instead of “Purchasing," click “Purchase with X credits” to redeem the offer using your existing credits.

    A training purchase page showing the Planning & Self‑Study New System Administrator Training title, a description outlining included topics and the number of administrators allowed, and options to purchase the training for a listed price or purchase using credits, along with share options.

  5. To purchase, enter credit card information and click Purchase. To use a subscription code, enter your Institution’s code to redeem your credits.

    Note: If you don't know if your institution has a subscription service plan or are unsure of your code, contact your Customer Success Manager (CSM).

    A training access page showing the Planning & Self‑Study New System Administrator Training title, an overview describing included topics and the number of administrators allowed, a field for entering a code, share options, and options to cancel or apply the code.

  6. Complete the Google form in order to give the Watermark Client Services Team more information about your needs so we can assign the right resource to help.
  7. You can expect to hear from a consultant within 5 days of your purchase.

If you know you have a subscription plan and would like to view the information, follow the steps below:

  1. After logging into the Academy, select ‘My Profile’ in the top right corner

    A training and consultation page for Student Learning & Licensure showing an illustration of a graduation cap with a checkmark, a description of a one‑hour consultation session, a field for entering a code, share options, and options to cancel or apply. A section titled About this course provides details about scheduling delays and a description of the consultation service. A profile menu is open showing options for My Profile and Sign Out with 'My Profile' highlighted.

  2. Your training credit code(s), remaining credit balance, and expiration date can be found on your profile page. You can always contact your Client Success Manager to discuss your Subscription plan or recommendations for training.

    A profile page showing an avatar image with an option to update it, fields displaying first name, last name, email, and a link to change the password, along with a Training Credit Codes section listing a credit code, remaining balance, and expiration date.

If you have any questions or issues, do not hesitate to contact the Watermark Client Services Team at academy@watermarkinsights.com.

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