At Watermark, we know your needs change over time, even after your first year with us. That’s why we offer Service Packages. These packages ensure you keep reaching your goals with our expert help and guidance. All Watermark clients should have a service package to maximize their investment and continue optimizing their use of our solutions. Investing in continued success means you can make a bigger impact, expand how you use our tools, and get the most out of Watermark for the long term.
What Are Service Packages?
We offer three tailored options—Bronze, Silver, and Gold. Each package gives you a different level of ongoing support, so you can pick what works best for your institution. Our Professional Services team is here to help you get the most value from your Watermark solutions.
Which Package is Right for You?
Choosing the right package depends on your institution’s needs and how much ongoing support you want. Here’s a breakdown of our Service Packages:
| Package | Description | Credits |
|---|---|---|
| Gold | This is the ultimate package for maximizing impact and driving strategic outcomes, especially for multi-year projects or phased implementations. It includes dedicated consulting for improving business processes, hands-on support for major projects, and expert guidance to expand how you use our tools and find new opportunities. Typically | 50 |
| Silver | This package is ideal if you need structured support for faculty training, accreditation efforts, or smaller change initiatives. It includes consulting hours for short-term projects and optimization reports to help improve how your system is adopted and used. Typically supports 3 - 5 offerings. | 30 |
| Bronze | This package is best for maintaining system adoption and staying current with new features. It provides ad-hoc 1:1 consulting, shares best practices, and offers ongoing training for new administrators. Typically supports 1 - 2 offerings. | 10 |
We encourage you to think about:
- How often do you anticipate needing expert guidance?
- Are you planning new initiatives or significant changes?
- Do you want proactive support and strategic planning?
Key Services Examples
Our Service Packages give you access to a range of services designed to support your evolving needs:
- 1:1 Consultations: Schedule personalized sessions with our experts to get help with specific challenges or goals.
- Training Programs: Join live or on-demand training to help your team use Watermark tools better or purchase bespoke customized training for your administrators or end users.
- Usage and Optimization Reports: Request optimization reports to understand how your system is being used and find areas for improvement.
- Advanced Service Projects: Use package credits for special projects, like improving workflows or reconfiguring your system setting up new integrations or data feeds or deploying a new business process in the module.
- Change Management Support: Get expert guidance on making organizational changes to improve adoption and outcomes.
- Custom Reporting: Redeem credits for custom-built reports or dashboards specific to your needs.
- Data Imports and Adjustments: Get help with extra data imports or changes.
- Support for New Initiatives: Get help launching new initiatives or expanding current programs.
- Certifications: Register for Watermark’s Certification program and get certified with a cohort during a live certification program (happens 2x annually)
How to Purchase a Package
To learn more about the offerings within each package or to purchase a Service Package, please connect with your Watermark Customer Success Manager. Strategic Business Reviews are a great opportunity to discuss how to utilize your service package effectively. Your CSM can help you understand the details and choose the best fit for your institution.
Let’s build a roadmap for continued success together!