Daily Digest Content Settings and Troubleshooting

Overview

The daily digest email message keeps success team members informed of items that are happening with students that are on your caseload along with students you are following.

• Which students are included in the daily digest email depends on the staff/faculty individual user settings. The options are students on your "primary" caseload (advisees) and/or students that you are following.
• Individual User Settings Daily Digest Notifications determine which students are targeted by allowing staff/faculty to set their notifications on "Advisees Only" or "Advisees and Students That I Follow".
  • • Advisees Only means that the user will only see notifications for students where they are either the student's primary advisor or primary coach.
    • Advisees and Students That I Follow means that the user will see notifications for students where they are either the student's primary advisor, primary coach, or a follower on the student record. 

Troubleshooting

If you think that the daily digest is missing a notification, use the following steps to view and verify the daily digest email settings.

1. Messaging Administration - Daily Digest Email Messages can be viewed from the Message Report filtering by Date, From the "Aviso System" user, and looking at messages sent at 4:45 AM EST.
   • SS&E System messages may send use a different sender name other than Aviso System per Institution Administration Configuration.
2. Relationships Administration - Searching for a student or staff on the Relationships filter (with Include Expired checked) will display all relationships that existed at the time the daily digest was sent.
   • If a relationship was expired before the datetime a daily digest was sent or created after the daily digest was sent, this can explain why a notification is missing for a specific student.
3. User Settings - Each user has their own individual User Settings that determine which notification types may be included in their Daily Digest emails, and for which students (Advisees or Advisees & students that are Followed).
   • If certain events or automated alert/achievement types are unchecked, they will not be included in the user's daily digest email content.
   • If User Settings shows that Advisees Only is selected, students that are Off-Caseload and Followed will NOT be included in the user's daily digest in the category notifications.
   • Each logged-in user's User Setting - Daily Digest  - Alert options will only list alert types that the user's roles has permission to view. To check a user's permitted alerts:
     1. In People Administration, find the logged-in user person record and check their assigned roles
     2. In Role Administration, select each role and click into the Alert Usage count from the role usage side panel. Viewing Alert Usage for each assigned role will indicate which alerts appear in User Settings and may be selected to display in the user's daily digest.

Example

Following is an example of a daily digest email that shows the three categories that may appear in a user's daily digest.

• The content displayed in a daily digest depends on what options are selected in individual User Settings and which selections return data.
• If there is no data found for a specific category, the category title will not display.
• For example, if a daily digest only displays "Recent News", this means that the system only found current "events" for the targeted students, and there are no new alerts or new achievements to inform about.

Daily Digest Source Data

The Daily Digest will automatically be sent out everyday and will aggregate up to 10 each of alerts, achievements, and events that you have turned on in your User Settings.

• To see the additional information, click the link within the digest.
• What exactly is included and when depends on the individual alert/achievement/event configuration settings.

This will direct you to the Activity filter in Student Success & Engagement where you can set additional parameters/date range. 

• The daily digest displays the same information that would have been displayed in your Activity feed for the day in an easy to read email.

The ability to turn the Daily Digest email on and off will become available when the feature has been turned on for your institution.