Officially, Tk20 account purchases are non-refundable, but we understand that life happens.
If your account is un-used (no submissions or evaluations took place) and was purchased within the last 30 days, then it may be eligible for a refund.
Please contact our Support Team at firstname.lastname@example.org to request a refund if your account meets the above requirements.
Be sure to include:
- Your full name as it is listed on the account
- School name
- Email address you used to create your account
The Support Team will respond to your request by email.
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