Troubleshooting edTPA Submission Errors

 

When you initiate the transfer, Pearson will convert all the files you have provided. If there are any issues during the process, you will be notified via email about the specific files that are causing errors. Such errors may occur due to files being corrupted or being in an unrecognized format. 

edTPA has specific file type requirements for documents, audio, and video files. Refer to the evidence charts at the end of the edTPA handbooks for a description of the requirements. The handbook can be downloaded from the Description section of your edTPA as shown in the below screenshot:

edTPA.png

Submission Errors:

1. Transcoding Error

If you have a document file that cannot be transcoded properly or has an invalid file type, convert the file to a PDF and re-upload. If you have an audio or video file that will not transcode properly, reformat your file using a video transcoding or compression tool and re-upload. Refer to the Pearson edTPA site for additional Tips and Guides for Candidates.

 If your files and/or artifacts do not meet edTPA standards, you will receive the following message in Tk20:

Capture.JPG

To make the necessary edits defined by Pearson:

  1. Access your edTPA portfolio from the Portfolios
  2. To re-open your portfolio for editing in Tk20 and make revisions, click “Recall from Pearson.” Clicking this button does not automatically change the status or contents of your portfolio in the Pearson

    Recall_from_Pearson.JPG 

  3. Revise your portfolio using the steps listed in section 5.2 of this guide.
  4. Once all identified files causing errors have been revised and updated in the respective artifacts, you can click “Transfer to Pearson"

    Transfer_to_Pearson.JPG

  5. Upon successful transfer, Pearson will contact you via email to verify the contents of your edTPA portfolio and submit it for official scoring.
  6. You must log in to the Pearson ePortfolio System on edTPA.com or by clicking “Track My edTPA Transfer” to review your transferred portfolio and label the uploaded files as instructed in order to submit the portfolio for official scoring.

NOTE:  Please refer to the edTPA Errata Sheet which is already accessible to you under the Description section of your Portfolio. [Page: 18, Section: Important Information about Preparing and Submitting Evidence] to correct these errors.

2. Failed 5-Time Error

Sometimes you may receive the below error after transferring your edTPA to Pearson:

5_times_failure.png

Please follow the below steps to resolve this error:

  1. Access your edTPA portfolio from the Portfolios
  2. To re-open your portfolio for editing in Tk20 and make revisions, click “Recall from Pearson.” Clicking this button does not automatically change the status or contents of your portfolio in the Pearson
  3. Once you have successfully recalled the edTPA, please click the "Transfer to Pearson" option.
  4. You must log in to the Pearson ePortfolio System on edTPA.com or by clicking “Track My edTPA Transfer” to review your transferred portfolio and label the uploaded files as instructed in order to submit the portfolio for official scoring.

Log in to the Pearson ePortfolio System and follow the submission instructions in order to have your portfolio officially scored by Pearson.

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