Overview
This article explains how personal information is managed in Watermark products and provides instructions for requesting updates or data deletion through an institution's administrator.
Why Personal Information Cannot Be Edited or Deleted Directly
Many Watermark products integrate directly with institutional source systems, such as a Student Information System (SIS) or Human Resources (HR) system. Personal information imports from these official systems on a regular schedule.
Key details regarding data management:
- An institution manages updates and deletion requests for personal data
- An institution's source system serves as the official record for personal information
- Changes made directly inside Watermark products are overwritten during the next scheduled data import
Updating Incorrect Information
To correct personal information in Watermark products, complete the following steps:
- Contact an institutional administrator. This individual is typically located in the IT, Registrar, or HR office. Contact the institution's help desk or support team if the specific administrator is unknown.
- Provide specific details regarding the fields requiring updates and the correct information to enter.
- Wait for the next data sync. When the administrator updates the source system, corrections flow into Watermark products during the next scheduled import.
Requesting Data Deletion
To request the removal of personal data, complete the following steps:
- Contact an institutional administrator in the IT, Registrar, or HR office. Contact the institution's help desk if the specific contact is unknown.
- Specify which Watermark products contain the data and detail the exact information that requires removal.
- The institutional administrator deletes or requests Watermark to delete the data according to the institution's data retention policy.
Why Institutional Data Routing Protects Personal Data
Routing data changes through an institution provides specific protections:
- Maintains consistent information across every system used by the institution.
- Protects individual identity by requiring verification from an authorized administrator prior to updates.
- Preserves accurate records for official communications, transcripts, and reporting.
Need More Help?
If the institutional administrator remains unknown or an issue persists after contacting them, reach out to the Watermark support team for further guidance.