As you launch and administer Faculty Success for your campus the following resources are available to you when you need assistance:
- This Help Center provides documentation on how to use Faculty Success and a Community that enables you to connect to other Faculty Success clients to exchange ideas.
- The Help link in the top navigation bar enables you to submit inquiries directly to Faculty Success Support Team.
- The Watermark Support team is available to assist with your product related questions. Please contact support by email at firstname.lastname@example.org or by phone at (800) 311-5656 option 6 (toll-free within the United States) available 8:00 a.m. to 7:00 p.m. (Eastern), Monday through Friday.
- The Watermark Academy (https://academy.watermarkinsights.com/) can help you plan your implementation, identify new ways to leverage Faculty Success, and help you work through complex challenges. In addition, your Client Success Manager will consult with you as you customize Faculty Success to meet your goals.