To submit a support request, you must be logged in to the Watermark Help Center. Creating an account and logging in ensures you can efficiently navigate and utilize our support resources. This guide explains how to create an account and log in to the Help Center if you are a LiveText user.
Getting Started: Create a Support Portal Account
Account registration is required before you can submit a request. Follow these steps to create your support portal account for the first time:
- Go to: https://support.watermarkinsights.com/
- Click the Sign In button in the top right corner.
- Select the Sign Up button where the page asks, "New to Watermark?".
-
Enter your full name and email, then click Sign Up.
Note: Use the same email that is on your LiveText account, if possible.
- You will receive an email with instructions on how to finish setting up your account.
Submitting a Support Request
Once you have successfully created and verified your account, you can submit a request.
- Navigate to the Watermark Help Center.
-
Click Submit a Request.
Note: When you click the Submit a Request button, you will be prompted to log in if you are not already.
Troubleshooting Login Issues
If you are having trouble logging in directly to the Help Center portal, try the following steps:
-
Double-check your email and password.
Ensure you are using the correct email address associated with your support account. Confirm that there are no typos or extra spaces in your credentials.
-
Reset your password.
Go to the portal login page. Click Forgot password?, enter your email address, and check your inbox for a reset link. Follow the instructions to set a new password.
-
Clear your browser cache or try a different browser.
Sometimes cached data or cookies can interfere with login. Clear your browser’s cache and cookies, then reload the page. If the issue persists, try accessing the Help Center using an alternate browser (e.g., Chrome, Firefox, Edge, Safari).