Communications Management

The **Communications Management** feature allows SL&L administrators to customize email notifications for students, mentors, and supervisors.

Configuring Mentor Notifications

To configure mentor notifications for your institution, select the **Settings** tab and then navigate to the **Communications Management** area.

The 'Settings' section showing 'Communication Management' option highlighted.

There are four scenarios that trigger an email notification to be sent to mentors:

  • **Mentor and Student Alignment**: When a student is aligned with a mentor through Student Learning & Licensure or Placement Management.
  • **Updates to Placement Details**: When placement details have been added from Placement Management.
  • **Supervisor Alignment**: When a supervisor has been aligned to a student placement.
  • **Site Alignment**: When a site has been aligned to a student placement in Student Learning & Licensure.

Editing Notification Content and Status

To access the content for each notification, select the edit icon.

The 'Communications Management' page showing the edit icon under the notification list. The arrow showing the editing screen with the 'Additional Content' highlighted.

While the **Primary Messaging** is read-only, administrators can use the **Additional Content** area to append information they'd like to share with their mentors when the notification is sent. Selecting the **Status** toggle will allow administrators to set the notification from **Active** to **Paused**. Pausing notifications will immediately discontinue the notification from being sent to mentors.

The 'Status' section showing message for active notifications trigger emails, with the active status toggle highlighted.

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