How to Enter and View Campaign "From Addresses"

Overview

"From Addresses" allows users to customize who the campaign email messages are sent from and manage how replies to campaign emails are handled.

How to add a From Address

  1. To create a From Address, from Messaging Administration, select "From Addresses"
    • Users must have "Can Access Campaigns" enabled in at least one assigned role in Roles Administration in order to see the From Addresses administrative menu

      The campaigns section showing the 'No' status for 'Can Access Campaigns' and 'Can Create Application Campaigns.'

      The Messaging dropdown menu showing options 'SMS Configuration,' 'Message Report,' and 'From Addresses.'

  2. Select +New from the secondary menu bar to add a New From Address

    The 'From Addresses' section showing name, type, and email of a saved address, along with '+ New' button in the secondary menu bar.

    • From Addresses will customize the email address a campaign email is sent from as well as determine what name is displayed for students when they receive a campaign email.
      Note: The custom 'From' addresses reflect only for campaigns and will not be available as options when sending emails from the SS&E inbox.
  3. The system will ask you to verify the new From Email Address you wish to send campaign messages from before the new from email address can be saved.

    The 'New From Address' showing the email address verification in the 'From Email' field with a 'Verify' button. 'Reply to' section showing options 'Direct,' 'No Reply,' and 'Delegate' with their description, and 'Save' and 'Cancel' buttons at the end.

  4. When creating or editing a campaign, select one of the From Addresses in the From dropdown.

    The 'New General Campaign' settings tab showing 'Name' and 'From' field with multiple email option to select. Along with 'Manual' and 'Scheduled' option with a note that the campaign starts immediately once initiated.

Was this article helpful?
0 out of 0 found this helpful

Articles in this section

How to Contact Support
There are many ways to reach out! Click the icon above for our support options.
Watermark Academy
Click the icon above to access the Watermark Academy for consultation, training, and implementation companion courses.
Customer Community
Can’t find the answer? Ask fellow users how they’re making the most of Watermark in our Community!