Accessibility FAQ

Watermark ensures accessibility is considered at all stages of product development from design to launch.  Please see the answers to frequently asked questions about accessibility below:


How can I share my feedback on Watermark's accessibility?

We welcome your feedback on the accessibility of our products. Please let us know if you encounter accessibility issues by contacting our Support Team through our Submit A Request form.

We try to respond to feedback within 2 business days.


How can I obtain a copy of Watermark products' VPATs?

Despite our best efforts to ensure accessibility of products, there may be limitations. Please refer to the Accessibility Conformance Reports (VPATs) for any known issues. These reports are updated regularly and are available upon request by completing our Submit A Request form. Our Support Team is also equipped to provide work arounds, where possible. Please contact us if you observe any additional issues.


How does Watermark assess its accessibility?

Watermark assesses the accessibility of products using the following approaches:

  • A formal quality assurance process is in place during which testing takes place both using automated tools and manual testing with assistive technologies during the product development lifecycle. Our staff receives training on a regular basis.
  • All products are audited a minimum on an annual basis by a trained and experienced accessibility evaluator who is CPWA certified by IAAP.
  • When needed, Watermark enlists third parties, such as Deque Systems, Inc. for accessibility testing and consulting.
  • When needed, Watermark tests with users who have disabilities in partnership with our clients.


How does Watermark support the accessibility community?

Watermark has supported multiple events to improve accessibility in higher education, including Open AIR by Knowbility and Accessing Higher Ground. If your organization serves the accessibility community in higher ed and you have ideas to partner with us, please feel welcome to contact us using our Submit A Request form — we’d love to know!


How do I request a copy of an evaluation report?

Accessibility Conformance Reports may be requested by completing our Submit A Request form. Please be sure to specify the related Watermark product.


Formal approval of this accessibility statement

This Accessibility Statement is approved by:
Watermark’s Legal Department
To get in touch with our Legal department about accessibility use our Submit A Request form  and our Legal Team will respond within two business days.


For further information, see: Accessibility Specifications

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