Watermark SSO (Navigator) provides a single login point where faculty, staff, and administrators can access all of their Watermark products.
*Note: Students do not access Watermark Solutions via Watermark SSO (Navigator)
This article is designed to assist you in understanding and resolving common error messages that could be encountered when accessing Watermark through SSO (Navigator).
Possible Error Messages when accessing Watermark through SSO (Navigator)
Click the error message below to see what it means and how to fix it:
"We weren't expecting you"
Watermark Navigator provides a single log-in point from which users can enter all Watermark products that they have access to.
To ensure that users have a seamless experience logging in, there are several considerations that are important to keep in mind.
Verify User Account Status
You will need to ensure that the user has an account aligned to the Watermark product t...
How to Contact Support for Watermark SSO (Navigator) Issues:
If you're experiencing difficulties logging into your your Watermark product(s) through Watermark's SSO (Navigator), we're here to assist. Before reaching out to our Support Team, please follow these crucial troubleshooting steps and provide the necessary information to help us resolve your issue efficiently...
Regular certificate updates are a security best practice.
To request a certificate change for Watermark Navigator SSO click the link:
Watermark Academy SSO Options.
The link will take you to our Watermark Academy site, where you will be able to select the option for Watermark Navigator SSO Technical Consultation - Certificate Change Request.
Once you have made your s...
Introduction to Navigator
Watermark Navigator allows users* to toggle between multiple Watermark Solutions. For SAMLsetups, the Institution will authenticate using a campus email domain, so it’s important to makesure that user accounts are created using a consistent domain, for example email@example.com.
For advanced authentication, Navigator can be configured to sup...