FAQs

The Higher Education Community Vendor Assessment Tool (HECVAT) is a security assessment template that attempts to generalize higher education information security and data protection questions and issues regarding cloud services for consistency and ease of use.   To request a copy of the current Watermark HECVAT for any product, please click Submit A Request and include...

What is a screenshot and why is it important? A screenshot, screen capture or screen grab is a digital image that shows your computer display. It's literally a picture of your computer screen. Taking and sharing screenshots can be very helpful when reporting unexpected behavior in the Watermark software and even in run of the mill support requests because not everyone's...

Your browser may save certain images or webpages to make page loading quicker the next time you visit a site. While this is helpful, temporary internet files may interfere with content you want to enter on a page or in a form. Clearing your browser of these stored files is recommended on a periodic basis. In most computer-based web browsers, to open the menus used to cl...

Resources for New Watermark Administrators: In the event that you have a change in personnel for a Watermark Administrator, we recommend taking the following steps to ensure that your new Watermark Administrator(s) fully understands and is ready to complete the necessary tasks for effective software management.   1. Contact Your Client Success Manager (CSM) - Notify you...

Watermark's solutions are highly dynamic environments and respond slightly differently in each browser. We recommend using a supported internet browser to get the full capability of Watermark's products:Windows Mozilla Firefox (latest version) Google Chrome (latest version) Mac Mozilla Firefox (latest version) Apple Safari (latest version) Google Chrome (latest versi...