FAQs

Common technical questions for all of Watermark's solutions
  • Watermark's Trust Center: Your Resource for Compliance and Security

    Our commitment to data privacy and security is embedded in every part of our business. To support this,  Watermark is pleased to introduce the Trust Center, a centralized hub designed to provide easy access to vital information regarding compliance, data security, and legal documentation. Use this Trust Center to learn about our security posture and request access to ou...

  • How to Clear the Cache/ Delete Browsing History

    Your browser may save certain images or webpages to make page loading quicker the next time you visit a site. While this is helpful, temporary internet files may interfere with content you want to enter on a page or in a form. Clearing your browser of these stored files is recommended on a periodic basis. Note: Clearing the cache is the same as deleting browsing history...

  • HECVAT Request

    The Higher Education Community Vendor Assessment Tool (HECVAT) is a security assessment template that attempts to generalize higher education information security and data protection questions and issues regarding cloud services for consistency and ease of use. To request a copy of the current Watermark HECVAT for any product, please visit trust.watermarkinsights.com. U...

  • What's a Screenshot and How Do I Take One?

    What is a screenshot and why is it important? A screenshot, screen capture or screen grab is a digital image that shows your computer display. It's literally a picture of your computer screen. Taking and sharing screenshots can be very helpful when reporting unexpected behavior in the Watermark software and even in run of the mill support requests because not everyone's...

  • What Resources are Available for New Watermark Administrators?

    Resources for New Watermark Administrators: In the event that you have a change in personnel for a Watermark Administrator, we recommend taking the following steps to ensure that your new Watermark Administrator(s) fully understands and is ready to complete the necessary tasks for effective software management.   1. Contact Your Client Success Manager (CSM) - Notify you...

  • Which Internet browsers can I use to access Watermark's solutions?

    Watermark's solutions are highly dynamic environments and respond slightly differently in each browser. We recommend using a supported internet browser to get the full capability of Watermark's products:Windows Mozilla Firefox (latest version) Google Chrome (latest version) Mac Mozilla Firefox (latest version) Apple Safari (latest version) Google Chrome (latest versi...