Implementation Basics

Overview of the Technical Implementation Process, Requirements, and Prerequisites
  • SS&E Implementation Overview for Institutional IT

    Overview This guide is intended for the IT team members responsible for Student Success & Engagement implementation tasks and integrations.  Email Delivery Whitelist specific Email Domains - this should be completed right away to ensure your team receives emails from Watermark and system emails. Authentication/SSO Set up Authentication. Add person data to Project ...

  • SS&E Email Delivery Configuration

    Overview Institutions often ask how to ensure that their Student Success & Engagement emails are delivered to the Inbox of their users and not placed in SPAM or other secondary folders. The intent of this article is not to provide specific detailed configuration settings for each email system, but instead to focus on high-level tasks that should be performed to increase...

  • SS&E Project Team Import

    Overview At the start of implementation, the project team users will be created in the SS&E instance--this will generally be around 5-10 users and should include IT team members such as SSO admin, data lead, email/calendar admin, LMS admin, etc. This allows the team members to have person records in SS&E, sign into the platform, access the SS&E Admin screens, and access...