SS&E Administrator/LMS Administrator - Third Party Integration - LMS Integration

  • LMS Data Synchronization

    Overview Synchronization between Student Success & Engagement and the LMS happens within three domains: First, Course Sections (LMS Course Ids) sync with SS&E via the LMS Course Resolver - lmsCourseSectionSynchJob Next, Enrollment Data syncs from the LMS (LMS Person IDs, Current Grades, Last Login Dates, Assignment Submission Dates) based on the Course Section LMS ID ...

  • LMS Integration Jobs

    Overview This article links to other articles that include instructions asking to check if "LMS jobs are running". To see which jobs are used to sync LMS data with SS&E, please refer to the following instructions that explain how to view the LMS job status in SS&E Administration > Advanced Administration > Batch Processing, seen here. To fix the above broken link, rep...

  • Some Courses Are Not Syncing With The LMS

    Reported Issue This article helps explain how to resolve the following type of issues: Some courses are not syncing any data from the LMS system. Some courses are missing the course LMS ID. Some courses display the wrong course LMS ID. All LMS enrollment data is missing on some courses. Students are showing old and/or partial LMS data. New enrollment data is not syncin...

  • LMS Enrollment Data is Missing or Displayed Incorrectly in SS&E

      Overview This article helps troubleshoot why a course section is missing ALL LMS data including current grades, assignment submission and login dates on ALL student records within Student Success & Engagement. For a detailed overview of the LMS Integration Data Synchronization process, click here. How to view what data is syncing from the LMS To check what is curren...

  • How to Compare the LMS Course Roster with the SIS Course Roster

    Reported Issue No data is syncing from the LMS on a select course section Resolution In some cases, the LMS Enrollment Data (current grades, last login dates, assignment submission dates etc.) is syncing from the LMS on the select course, however the course roster is mismatched between the LMS and the SIS. For more information about how the LMS enrollment data syncs wi...

  • How to Manually Override the LMS ID and Manually Resolve Merged LMS Courses

    Overview In most cases, Student Success & Engagement is able to properly map your LMS courses and sections to their SIS equivalents within SS&E using the LMS Course Resolver mapping configured during implementation. However, from time to time, you may have a handful of LMS courses that do not conform to the mapped configiration. For example some LMS Course ID structures...

  • LMS Data is missing for one/select students

    Overview This article explains how to troubleshoot and fix a scenario where the course LMS ID is syncing and displayed correctly on the course section record in Course Section Administration, yet some students are missing all LMS enrollment data (current grades, LMS last login dates etc.) on the course sections, as seen from the student's Courses tab, while other studen...

  • LMS Course Resolver Troubleshooting

    Overview - The LMS Course Resolver The LMS course section synchronization process serves to retrieve course section ids from the LMS, find their corresponding SIS course sections and associate the LMS id with the SIS course section in SS&E. These LMS ids are then used to retrieve the enrollment data (current grade, login date, submission dates etc). In order for the LMS...

  • LMS Enrollment Import Troubleshooting

    Overview The Student Success & Engagement Health Status Check Report will display an "Unhealthy" warning message when at least one of the following statements cannot be resolved: At least one of the course sections in the current term has an LMS ID The last sync time for the most recent LMS enrollment record is within 12 hours When one or both of these are not true, t...

  • LMS Assignment Data Synchronization

    Overview The Assignment tab is dependent on an expansion of the LMS integration to import detailed assignment data from the LMS system into SS&E. Student Success & Engagement currently only supports syncing detailed assignment data from Canvas, Moodle and Blackboard REST. If your Institution does not integrate with Canvas, Moodle or Blackboard REST, the Assignment tab...

  • How to Upgrade the Moodle Plugin

    Overview This article includes steps for an LMS Administrator to upgrade the Aviso Moodle Plugin in their hosted environment for LMS integration with SS&E. For new implementations, see LMS Integration: Moodle/OpenLMS Plugin Installation Guide. The following update will enable all LMS Data Synchronization with SS&E, including the assignment data sync. Upgrading the Moo...

  • Moodle: LMS Enrollment Data Integration is only returning one enrollment record

    Reported Issue Grades not syncing with Moodle - checking the LMS data from Course Section -> "Enrollments from LMS", the symptom here was that there is only one LMS enrollment record being returned by the API for every course section. SS&E Engineering Analysis Creating a new external web service in Moodle exposed the core_enrol_get_enrolled_users. Calling this service ...

  • Moodle Attendance Compatibility with SS&E

      Question: I received information that the Attendance compatibility between SS&E and Moodle is no longer working and that attendance needs to be turned off in SS&E moving forward. Answer: Please disregard this Moodle notification as it pertains to SS&E. This message is not referring to SS&E Attendance, so please do not turn off / change your attendance configuration se...

  • Batch Update Cross-listed LMS Sections Request

    Reported Issue If the LMS Course Resolver has been updated or investigated by the SS&E Client Services team and it hasd been determined that it is not possible to consistently match many LMS course sections with the proper course section Id imported into SS&E from the SIS system via the LMS Course Resolver code, the unmatched course sections will have to be manually res...