Error Messaging & Copy/Paste Widget

There are different error messages a user may receive when experiencing issues logging in via the Watermark SSO (aka Watermark Navigator). 

 

There is a copy/paste widget to capture technical details that can be provided to Client Support. This information is valuable to expedite troubleshooting. 

 

Other links in the error message provide the user a path to the Watermark Help Center.

 

You can follow the steps for taking a screenshot here. 

You can then contact support and share the technical details. Please see example error messaging below:

 

mceclip0.png

mceclip1.png

 

 

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