Troubleshooting: Something's Wrong Here Session Error

When attempting to log in to Watermark SSO, if you receive the "Something's Wrong Here" error pictured below:

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this indicates that you have another active session is interfering with your ability to log in. Sometimes this happens when you do not fully log out of a previous Watermark session.

 

To have a "hard logout" of your session, so that you can log in to a new session, click the link below:

 

https://login.watermarkinsights.com/logout

 

After clicking the link above, you will see this confirmation:

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You will then be able to log in again without receiving that error message.

 

It is best practice to log out of your account when you have finished working in a Watermark product, as opposed to simply closing the browser window.

To log out, click the "waffle" product toggle menu on the top right, and then click Log Out.

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