NOTE
Course Evaluations & Surveys Support team provides support to CES Administrators only, while CES Administrators support their faculty, staff and students at the institution. The below information should not be distributed to your institution’s faculty or students, and each institution is encouraged to communicate their own escalation path for their faculty, staff and students.FOR ALL BILLING INQUIRIES - please reach out to your Client Success Manager (CSM). If you do not know your CSM's contact info, please reach out to Support with one of the methods below and we'd be happy to help.
- support@watermarkinsights.com
- 24 hours, 7 days a week
Phone
- 800-311-5656
- Phone support is available:
- Monday to Friday: 8am ET - 7pm ET
Web Support Form
Please provide the following to help us support you more efficiently:
- Summary of question or problem, explained as clearly as you can
- Project name and/or ID, if applicable
- User(s) affected, if applicable
- Steps to recreate
- Sample report, if applicable
- Screenshot(s) if it helps us understand
Correspondence
Each support inquiry is logged by our Support staff and a case will be generated, which you will receive notification of via email along with a case number. Correspondence with you and our Support team can be conducted by replying to the email and is tracked under that case number.
