Important Note: The Course Evaluations & Surveys Support team provides support to CES Administrators only. If you are faculty or a student, please reach out to the person or team at your institution that runs the surveys.
For All Billing Questions - please reach out to our Accounts Receivable Department at ar@watermarkinsights.com
To submit a Support request via the webform (for CES Administrators only), click on the link below:
Please provide the following to help us support you more efficiently:
- Summary of question or problem, explained as clearly as you can
- Project name and/or ID, if applicable
- User(s) affected, if applicable
- Steps to recreate
- Sample report, if applicable
- Screenshot(s) if it helps us understand
Correspondence
Each support inquiry is logged by our Support staff and a case will be generated, which you will receive notification of via email along with a case number. Correspondence with you and our Support team can be conducted by replying to the email and is tracked under that case number.
