LMS Troubleshooting (Faculty)

LMS Troubleshooting – Faculty Logged Out of Tk20

Learning Management System (LMS) Type: Any


Desired Action: Access and evaluate student submissions


Scenario: A faculty member logs into their LMS, clicks on the established Tk20 web link, and lands on their student submission page. Once the faculty clicks on a student’s name, they are logged out of Tk20 and brought to the Tk20 login page.


Solution: The faculty member is being logged out of Tk20 due to their internet browser. The internet browser settings must allow third party cookies. The user must adjust their internet browser settings; instructions to “allow third party cookies”  can be found for all internet browsers by Google searching “how to allow third party cookies in Firefox/Safari/Chrome etc. “.


Screenshots to recreate the scenario:
 

  1. A faculty member logs in their LMS, clicks on the established Tk20 web link, and lands on their student submission page:

    Faculty View

    Faculty View
     

  2. Once the faculty member clicks on a student name, they are logged out of Tk20 and brought to the Tk20 login page.

    Tk20 Login Page

    Tk20 Login Page
     

  3. From here, the faculty member must adjust their internet browser settings to allow third party cookies.


Learning Management System (LMS) Type: Any


Desired Action: Access and evaluate student submissions


Scenario: When clicking on the link of the assignment, the link launched and showed the list of the students for a second then the screen went blank. This appears to be especially true for users of Safari.


Solution:After changing the settings to ‘Always Allow’, the list of students shows up as expected.


Screenshots to recreate the scenario:
 

  1. Assessor clicks on an assignment link and are brought to a blank screen.
    screen-shot-2017-01-12-at-12-35-28-pm
  2. To fix the problem, the privacy data for cookies and website data should be set to “always allow.” The list of student names should now appear.screen-shot-2017-01-12-at-12-41-23-pm


Student Troubleshooting – Student View Has No Submit Button

Learning Management System (LMS) Type: Any


Desired Action: Student trying to submit an assignment


Scenario: A student logs into their LMS, clicks on the established Tk20 web link, and lands on the assignment submission page. However, the student only sees the assignment instructions. The “Select File” button or “Submit” buttons are not visible.


Solution:  Student should change internet browsers.


Screenshots to recreate the scenario:
 

  1. A student logs into their LMS, clicks on the established Tk20 web link, and lands on the assignment submission page, but the “submit” options are not available:

    Student View

    Student View
     

  2. If this is the result, the student should download and install one of the following internet browsers: Chrome, Firefox, Or Safari. Other popular browsers are not recommended.


Student Troubleshooting – Student View says “Coursework Not Aligned”

Learning Management System (LMS) Type: Any


Desired Action: Student trying to access an assignment


Scenario: If the student clicks the LMS link and Tk20 coursework has not been aligned, the system will display a screen “Your Coursework has not been set up by your instructor yet. Please check again later or contact your instructor.”


Solution:  Once the faculty selects the appropriate Tk20 coursework, the student’s coursework submissions page will appear.


Tk20 can auto select the correct coursework in a course section if one of the following are true:
 

  • Scenario 1: the course section ID from the LMS matches the course section ID in Tk20 and only one coursework.
  • Scenario 2: the course section ID from the LMS matches the course section ID in Tk20 and the link title matches the Tk20 coursework name.


If the above are not true, when the instructor clicks on the LMS link, he/she will be presented with a list of coursework in their Tk20 courses. The instructor will manually select the Tk20 coursework; this alignment is made one time. Students are never presented with the option to align an LMS link with Tk20 coursework.

 
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