Record Limits and CSV Imports

The CSV Import Tool checks what records are currently in the system to identify potential duplicates. Because of that duplicate detection, the existing records in the system are counted toward the 20,000 record limit. For that reason, you might have fewer than 20,000 records in your file, but you may still get a record limit error when importing a CSV file.

To work around this, we recommend splitting the CSV file into multiple parts. The exact number will depend on how many records are in the file and how many records are in the system. To note, when splitting the file, it’s best to divide it up by username, so that the same user doesn’t appear in multiple files. That way, when our CSV import tool it looking for duplicates, it's only looking at the records for a subset of users.

Was this article helpful?
0 out of 0 found this helpful

Articles in this section

How to Contact Support
Click the "Submit A Request" button at the top right or bottom of the screen to create a case.
Watermark Academy
Click to access the Watermark Academy for free webinars, workshops, certifications, and free on-demand training