Reporting Bugs, Defects, or Error Pages

We need to know if you're experiencing an issue. We recommend you submit a General Work Request, and can assure you we will follow up as soon as possible. You can also email or call Faculty Success Support:

  • (800) 311-5656 option 6 (toll-free within the United States) available 8:00 a.m. to 5:00 p.m. (US/Central), Monday through Friday.

Troubleshooting Issues

Before submitting a potential bug we recommend you take the following steps:

  1. Try again - sometimes connectivity issues can cause a minor hiccup and issues are quickly resolved.
  2. Try a different browser - different browsers and different combinations of browser extensions can sometimes result in odd behavior. We would still like to know if you're experiencing an issue in a particular browser, but you shouldn't wait to complete your activity. See the article on Supported Browsers for updated information on which browsers are compatible with Faculty Success.

Reporting an issue to Faculty Success

If you encounter an error or other unexpected issue we ask that you submit the following pieces of information so that we can accurately recreate and fix your issue:

  • Problem Summary - Tell us exactly what the issue is in two sentences or less
  • Replication Steps - We need to know the exact details of how to reproduce the bug, be painfully specific! In order to troubleshoot we must have the username and approximate date/time of the issue. If you have additional information such as the exact URL, a screenshot, and details on any additional testing you've done it will help us recreate the issue sooner.
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