Deactivate by Removing Roles rather than Deleting People
People cannot be deleted from System Administration. In order for a person to be removed, you must send in a request to our support team. Before sending in the request, please make sure that you understand the implications of removing this object.
Deletion of people is considered a low priority backend request currently, so we suggest the below workarounds for Client Support to communicate with clients.
1. Remove Roles Instead of Deleting the User
- By removing a user's roles, they can no longer access the system, but their contributions and associated data (such as added content to a Self-Study) remain intact.
- This prevents the need for reassigning authorship to other users, which can distort data accuracy.
2. Deactivating Users
- Consider users with no roles as “inactive” rather than fully deleted.
- This ensures that their contributions stay in the system, but they no longer appear as active participants.
3. Workaround - Update user’s email:
- Add a ‘z-delete’ as a prefix to the email. This will push the email to the bottom of the SysAdmin main listing for people, and also identify it as a not to be used email.